Support

Something not working, or a question about JukeDen? Email us at support@jukeden.com and a person will reply.

What helps us help you

• The device you are using — for example an NVIDIA Shield, a Google TV, or your phone model.
• Where the music is — a folder, USB drive, network share (SMB or WebDAV), or a media server.
• Where it is playing — this device, or which speaker.
• What you did, what you expected, and what happened instead. A photo of the screen helps.
• The time it happened, as closely as you can.

Your subscription

Plans bought in the app are made through Google Play: cancel or manage them on the Subscriptions page in Google Play, where Google Play's refund process applies. Plans bought on jukeden.com are managed from your account page (Manage web plan). We are happy to help if something went wrong.

Your data

You can delete your account yourself: in the app (Settings › System › Account › Delete account) or at jukeden.com/delete-account. For any question about your data, write to support@jukeden.com. What we keep, and why, is in the Privacy Policy.